Here to Help Visits – Supporting Our Tenants 

As part of our ongoing commitment to supporting tenants, Blairtummock Housing Association’s Here to Help home visits continue to make a positive difference in our community.

Since launching the visits in 2025, staff have been meeting tenants in their homes for a friendly chat and to see if there is any support we can offer. The feedback so far has been very positive, with many tenants welcoming the opportunity to speak to someone face-to-face.

These visits give us a chance to:

• Check in on how you’re getting on in your home

• Pick up any repairs or maintenance concerns

• Assist with benefit queries and book appointments with our money advice service

• Offer support such as fuel vouchers, the Rainbow Fund and Community Chest applications

• Provide information on local services and support available

• Listen to any ideas, feedback or concerns you may have

• Make sure your contact details are up to date for safety purposes

During the visits we have been able to connect tenants with a range of support, including financial assistance, welfare rights advice and local community services.

92% of tenants surveyed were ‘very satisfied’ with the Here to Help visit overall.

92% of tenants advised the visit made a positive difference to their household.

98% of tenants advised they felt more supported by BHA after their visit.

98% of tenants advised the visit helped with any issues or concerns they had.

As at 1 May 2026

One tenant recently told us:

“It was lovely to have someone take the time to sit down, listen and point me in the right direction for support. I really appreciated the help.”

Each visit lasts around 40 minutes and is completely informal. It’s simply an opportunity for us to check in, offer support and make sure you are getting the help you need.

Would You Like a Visit?

If you would like to arrange a Here to Help visit, or need to rearrange an existing appointment, please contact Fiona Kirk, Housing Assistant, at the office on 0141 773 0202.

You are welcome to have a family member, friend or support worker present during the visit if you wish. 

We look forward to catching up with you!