Pay Your Rent
Access your account online
Did you know you can view your rent account 24 hours a day, 7 days a week? TENANT LOGIN
To get started, please contact us at enquiries@blairtummock.org.uk or use our enquiries tab. Once we’ve verified your identity, we will organise your login details for you.
It is a legal requirement of your Tenancy Agreement to pay your rent regularly and on time. These payments allow us to maintain high-quality housing and services for all tenants. You can pay weekly, fortnightly, 4-weekly, or monthly using the following methods:
• Direct Debit: This is the easiest way to pay. You can set up a Direct Debit on a weekly, fortnightly, 4-weekly, or monthly basis by calling us on 0141 773 0202 with your bank sort code and account number.
• In Person: Payments can be made at our office reception Monday to Thursday, 9am–5pm (Closed daily 12.30pm–1.30pm). Please note the office is closed to the public on Fridays.
• Phone Payments (BHA Office): Call us on 0141 773 0202 to pay by debit card. We are available by phone:
o Monday to Thursday: 9am–5pm (Closed 12.30pm–1.30pm)
o Friday: 9am–3.30pm (Open through lunch)
• Allpay Card: Pay at any Post Office or outlet displaying the PayPoint symbol.
• 24/7 Automated Allpay Line: Outside of office hours, or for a free automated service, call the new number on 0330 041 6497. You will need the 19-digit number from your Allpay card.
• Online & App (New System): The old allpay app and internet portal are closing on May11th 2026. To continue making payments digitally, please use the new allpayments platform:
o Web Portal: Pay securely at www.new.allpayments.net
o Mobile App: Download the new allpayments app from the Apple App Store or Google Play Store.
Note: You can log in with your existing allpay username and password; your details will transfer automatically.
Rent Calendar
When is my rent due? Please click here to access our rent calendar to see the specific payment dates for the year.
Having Problems Paying Your Rent?
While we are here to help, it is your responsibility to keep your rent account up to date. It does not matter whether you pay full rent or receive housing costs via Universal Credit or Housing Benefit; it is up to you to ensure the rent is paid.
If you are experiencing difficulties, please call our Housing Team straight away on 0141 773 0202. A member of the team will discuss your situation with you in confidence and do everything they can to assist. The earlier you let us know there is a problem, the easier it will be for us to help you set up an affordable payment plan.
Help with Benefits
If you receive Universal Credit, you can opt to have your housing costs paid directly to us through your online journal. Please remember that your very first UC payment will be sent to you directly; you must then pay this to us to keep your account up to date.
It is also vital that you report any changes in your circumstances immediately to ensure your benefits are covered:
• Universal Credit: Update your online journal or, if you do not have an online account, call the Universal Credit Helpline on 0800 328 5644.
• Housing Benefit: Contact the Council Tax and Benefits Service Contact Centre at The Bridge, 1000 Westerhouse Road, or call 0141 287 5050.
Welfare Benefits & Money Advice
For extra support, we provide a free, confidential Money Advice service in partnership with GEMAP and Connect Community Trust. Our advisors can help you maximise your income and manage debt.
• GEMAP Advisor: Available Wednesdays.
• Connect Advisor: Available Tuesdays (all day) and Thursday (afternoons).
Please get in touch today—it is much easier to resolve things before arrears grow.
Please also notify the Association directly so we can update your rent account and help you avoid arrears.
Supporting You and Managing Arrears
Our goal is to help you stay in your home, and legal action is always a last resort that we want to avoid. However, if you do not stay in touch with us or if a payment plan is not kept, we may have to start formal proceedings to manage rent arrears. This process can lead to a court decree for the debt, wage arrestment (money taken from your pay), or the loss of your home through eviction.
Please reach out to us early—it is much easier for us to help you find a solution and protect your tenancy before arrears grow.